Return & Exchange Policy
Effective Date: [Insert Date]
Thank you for shopping at Kinder Trove. We want you to love your Sarah’s Silks products, but we understand that sometimes a return or exchange may be necessary. Please review our policy below for details on returns, exchanges, and refunds.
Returns
You may return eligible items within 14 days of delivery. To be eligible for a return, items must meet the following conditions:
- Unworn, unwashed, and in their original condition
- All tags and packaging must be intact
- Returned with the original receipt or proof of purchase
Items that do not meet these criteria cannot be accepted and may be returned to the customer.
Non-Returnable Items
The following items are considered final sale and cannot be returned:
- Sale or clearance items
- Gift cards
- Accessories or specialty items
How to Initiate a Return
To start a return, visit the Returns page on kindertrove.com and submit a return request. Once approved, you will receive instructions on how to send the item back. Please use a trackable shipping service and keep the tracking number until your return is processed.
Return shipping costs are the responsibility of the customer unless the item was received damaged, defective, or incorrect.
Exchanges
If you would like to exchange an item for a different size, color, or style, please return the original item and place a new order for the desired replacement. This ensures that your requested item is reserved while your return is processed.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please submit a return request within 5 business days of receiving the item. We will provide a replacement, store credit, or refund at no additional cost.
Refunds
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 7–10 business days.
Original shipping costs are non-refundable, and any return shipping fees are deducted from the refund unless the return is due to our error.
Late or Missing Refunds
If you have not received your refund within the stated timeframe, please first check your bank or payment provider. If there is still a delay, contact us via the contact form on kindertrove.com for assistance.
Policy Updates
We may update this Return & Exchange Policy periodically to reflect changes in our procedures or legal requirements. The latest version will always be available on kindertrove.com.
At Kinder Trove, we are committed to providing a smooth and transparent return process. Our goal is to ensure that every customer is satisfied with their Sarah’s Silks purchase and enjoys imaginative play without any hassle.