Frequently Asked Questions (FAQ)
Welcome to the Kinder Trove FAQ page. Below, you’ll find answers to common questions about our Sarah’s Silks products, orders, shipping, and returns. If you need further assistance, please contact us via the contact form on kindertrove.com.
1. What are Sarah’s Silks products made of?
All Sarah’s Silks products are crafted from 100% natural silk, using non-toxic, child-safe dyes. They are designed to be durable, safe, and eco-friendly, perfect for open-ended imaginative play.
2. Are Sarah’s Silks products safe for children?
Yes! All items are made with child-safe materials and meet or exceed international safety standards. They are suitable for children of all ages, though adult supervision is recommended for younger children.
3. How do I care for silk scarves and dress-up items?
We recommend hand washing in cold water with mild detergent and air drying flat. Avoid wringing or tumble drying to preserve the color and texture of the silk. Proper care ensures long-lasting use.
4. How can I place an order?
To place an order, simply browse our collections, select your desired items and quantities, and proceed to checkout. Enter your shipping and payment details to complete your purchase. You’ll receive a confirmation once your order is successfully submitted.
5. What payment methods do you accept?
We accept major credit and debit cards as well as secure online payment options displayed at checkout. All transactions are encrypted to ensure your financial information is protected.
6. How long does it take to process and ship my order?
Orders are generally processed within 1–3 business days. Shipping times vary depending on your location and chosen shipping method:
- Standard Shipping: 5–7 business days
- Expedited Shipping: 2–4 business days
You will receive tracking information once your order has shipped.
7. Do you ship internationally?
At this time, Kinder Trove primarily ships within the United States. We are exploring international shipping options in the future. Additional customs fees, duties, or taxes may apply for international orders.
8. What is your return and exchange policy?
We accept returns within 14 days of delivery for unworn, unwashed items in their original condition with tags attached. Items returned after this period or ineligible items cannot be accepted.
- Exchanges: Place a new order for the desired size or color and return the original item.
- Damaged or incorrect items: Submit a return request within 5 business days for a replacement or store credit.
Please refer to our Return Policy for full instructions.
9. How do I know what size or type of scarf or cape to buy?
Each product page includes a size guide and product description to help you choose the perfect item. Our scarves and dress-up items are versatile and suitable for a wide range of ages and imaginative uses.
10. Can I cancel or modify my order?
Orders can only be modified or canceled before they have entered processing. Once an order has been processed or shipped, changes are not possible, and you will need to follow our return/exchange process.
11. Are there gift options?
Yes! Many Sarah’s Silks items make excellent gifts. You can select gift wrapping options at checkout where available, and we occasionally offer gift cards for purchase.
At Kinder Trove, we are committed to providing a seamless shopping experience and high-quality Sarah’s Silks products that inspire creativity, play, and imagination in every child.